سياسة الاسترداد

Returns, Exchanges & Refunds

At Tres Jolie, every piece is carefully selected and prepared with love, and we hope you are completely happy with your purchase. 🤍

Change of Mind

Due to the personal and hygienic nature of jewelry, we generally do not accept returns or exchanges for change of mind once an item has been delivered.

We kindly encourage you to review the product description, measurements, materials and images carefully before placing your order.

Damaged, Defective, Incorrect or Incomplete Items

Your rights under applicable UAE consumer protection laws are not affected by our hygiene policy.

If your item arrives damaged, defective, incorrect or incomplete, please contact us within 7 days of delivery so that we can review and resolve the issue as quickly as possible.

Please provide your order number, photographs or videos of the item and packaging, and a brief description of the issue.

Where required under applicable UAE law, we will provide an appropriate remedy, which may include replacement, repair where appropriate, return, exchange or refund.

The 7-day notification period above is intended to help us promptly investigate issues relating to the condition of an item upon delivery and does not limit any rights or remedies available to you under applicable UAE consumer protection laws.

Items Damaged After Delivery

Please note that damage caused after delivery through misuse, accidental damage, improper storage, failure to follow jewelry-care instructions, or normal wear and tear is generally not considered a product defect.

Jewelry may naturally show signs of wear over time depending on how it is worn, stored and cared for.

Refunds

Where a refund is applicable, we will confirm this with you after reviewing the issue.

Approved refunds will be processed through the applicable payment method or another mutually agreed method. Processing times may vary depending on your bank or payment provider.